Very bad experience with Sears! Dishwasher making funny noise. Called a supposedly trusted name in the industry for a home service call. Shortly after arriving, the man gave us an estimate of almost $500 to replace a part. I told him I could buy a new machine for that amount and declined the fix. He charged a $99 fee for the diagnostic and left within 5 minutes. Sears website said the time for repair for that part would be one hour, but his labor amount was to be $240! That is an outrageous hourly charge and in my opinion borders on fraud! Needless to say I will never do business with Sears!
Epilog: Purchased a new Whirlpool dishwasher at Spencer's Appliance for $599. Great store, friendly service, highly recommended! (Phoenix area.)